IMSX - Business Process Automation and Management Solutions

Business Process Automation and Management Solutions

We apply a hybrid approach to Business Process Improvement to take into account the difficulty in defining upfront all business processes before considering improvement or automation, whilst acknowledging the limitations of an agile styled approach to automating processes with the intent of evolving them after feedback from real-world metrics is gathered.

As the goal for most businesses is to eliminate inefficient labour activity, reduce human error, reduce risk and increase process consistency, we focus on ensuring that the right mix of upfront process analysis is balanced with quick delivery, where applicable, through automation.

As the Australian partner for Bizagi, a leading BPM technology (on Gartner’s magic quadrant for BPM), we have the right toolset to assist our customers in providing business process automation solutions that deliver value and are quantifiable.

All our business process automation solutions come standard with the ability to:

Model and Automate Processes

Any task that is performed by a human can be mapped then automated into forms and system processes.

Process Knowledge Repository

Describe and cross-link your processes in business terms (people, process, policy and technology) with real-time measurement of SLAs/KPIs to track business outcomes and objectives.

Manage Resource Workload + Allocation

Assign tasks to resources by group, individual, role or area using business rules, or round robin, load balancing allocation. Cycle time, cost, elapsed time and other measures are tracked for monitoring and assessment of activity.

Perform business rules, alerts, triggers, delegation + escalation

Processes flow can be set by business rules, or through the delegation or assignment of tasks and processes to individuals based on the context of information. This includes decision trees, complex formula based rules, simple rule types and manual decision making.